Refund & Cancellation Policy

Last updated: March 23, 2026

This policy outlines how refunds, disputes, and cancellations are handled for all Agentic Labs LLC ("Agentic Labs") products and services.

1. Platform Credits

Refund Window

Unused platform credits may be refunded within 14 days of purchase. After 14 days, credit purchases are non-refundable. Partially used credit packs are refundable for the unused portion within the 14-day window.

Credits that have been spent (on knocks, outreach, data access, etc.) are non-refundable.
Promotional or bonus credits are non-refundable and have no cash value.
Refunds are processed to the original payment method within 5–10 business days.

2. Subscription Plans

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You retain access to paid features until the period ends. No partial refunds are issued for the current billing period.

Monthly plans: Cancel anytime. Access continues through the end of the paid month.
Annual plans: Cancel anytime. Access continues through the end of the paid year. Refunds for annual plans are available within the first 30 days of purchase, prorated for any usage.
Downgrades: Take effect at the start of the next billing period. No retroactive refunds.
Upgrades: Take effect immediately. The remaining balance of your current plan is prorated toward the new plan.

3. Service Bookings

Bookings connect you with independent service providers. Refund policies for individual services are determined by the service provider, subject to the following platform minimums:

Cancellation by Customer

More than 24 hours before scheduled start: Full refund.
Less than 24 hours before scheduled start: Up to 50% cancellation fee may apply, as set by the provider.
No-show: No refund unless the provider agrees otherwise.

Cancellation by Provider

If a service provider cancels a booking, the customer receives a full refund. Repeated provider cancellations may result in account review or suspension.

4. Disputes

If you are dissatisfied with a service or believe a charge is incorrect:

Contact the service provider first to attempt resolution directly.
If unresolved, file a dispute through the app within 14 days of the transaction.
Agentic Labs will review the dispute and may request documentation from both parties.
We will issue a determination within 10 business days.
If the dispute is found in the customer's favor, a full or partial refund will be issued.

For payment-related disputes, you may also contact Stripe directly or your card issuer. Note that chargebacks initiated through your bank may result in account suspension pending review.

5. Promotional Offers

Promotional pricing, free trials, and special offers are subject to their stated terms. Unless otherwise specified:

Free trials convert to paid subscriptions at the end of the trial period unless cancelled.
Promotional rates apply for the stated duration only and revert to standard pricing thereafter.
Promotional credits are non-refundable and may have expiration dates.

6. How to Request a Refund

To request a refund, contact us with your account email and transaction details:

Email: support@agntc.tech
In-App: Settings → Support → Billing & Payments

Refund requests are typically processed within 5–10 business days. You will receive email confirmation when the refund has been issued.

7. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated through the app or via email. The latest version will always be available at this URL.

8. Contact

Support: support@agntc.tech
General: justin@agntc.tech
Address: Agentic Labs LLC, San Antonio, TX